TipToeTurtle.com Customer Testimonials

4-10-2008

I recently ordered a Safeguard seat and the Radian 80 to check each of them in my vehicle. (I had previously attempted the Regents but had to return them due to the poor fit in our vehicle. Thanks for that no-hassle return process!) The Safeguard by far offers the best fit, and I would like to return the Radian to you. I had purchased the return shipping insurance, and I apologize for not having my order number available to simplify this process for you; I cannot locate the previous emails with that information. I understand the procedure of you sending me a FedEx shipping label via email, and I will then take the seat to our local FedEx drop off site.

Today, I ordered a second Safeguard seat so I should finally be set with new seats for both of my older children!

Thanks for all your help! We had previously purchased our two jogging strollers (a single and a double) and a number of car seats from your site, and I wouldn't even go anywhere else for these items. I have recommended you many times and thank you for your help!

Jami R.

4-07-2008

My husband and I are expecting our first child in July. After searching long and hard we found our ideal travel system, Orbit Baby. We live in Europe so we were delighted to finally find your company because you were willing to ship to an APO. My experience with your company has been nothing but positive. One person in particular stands out above the rest. Her name is Sarah. I've spoken to her at your call center on more than one occasion when I had questions. She was always happy to answer my questions. In fact she would take the time to check with the manufacturers or your warehouse staff to ensure the most accurate information and timelines for delivery. When my Infant System was on backorder she took my email address and made sure to update me when new information became available. Sarah is a true asset to your company! Customers can feel good about the high-quality products you sell but also feel satisfied with the high-caliber customer service your employees like Sarah provide. It's this kind of personal service and thorough attention to detail that will keep me coming back to elitecarseats.com to meet my future baby & toddler needs.

Sincerely,
Sara G.

3-28-2008

Hi,
Thanks so much for cancelling the order. Sorry to have to do it, but we needed to get the infant seat installed before the big day! I will definitely recommend EliteCarSeats to others, as your prices were significantly better and the info you provide on your site is incredibly helpful. I ended up paying a LOT more for the one I bought, but at least we're now ready.

Anonymous

3-25-2008

Hello Tiptoeturtle team,

I wanted to thank you for the great customer service. I think this is my third purchase from you and I always get consistent quick service with up to date emails. I recently purchased a stroller from another dot.com company and had not such great service. I resolved my problems with them and immediately ordered the stroller from you. (I forgot about your site when I was buying the stroller from them) Quick shipping, up to date information on "in stock" items on your site and email notifications. Great service.

Thanks!!

Tami S.

3-14-2008

I have purchased three booster seats from you guys and, so far, I have been very happy with your customer service, delivery and products. Thanks so much. I will definitely feel good about recommending you to other potential customers!

Andrea K.

3-8-2008

First off, I'd like to thank you very much for the expert customer service I received from your website. It was very professional, and my shopping experience with elitecarseats.com was fantastic.

The reason I shopped with you is because you offered the same stroller I was looking for at a discounted price. In addition, the shipping was very reasonable and quick. I very much appreciated the return insurance, as I was not sure the stroller would work for me. It turns out it did so I will not be needing it, however at $3 it was money well spent.

Lastly, the stroller, Graco Quattro Tour Duo stroller, is a fantastic choice. A solid, simple stroller which will accomodate my newborn and toddler perfectly. Graco offers the heaviest weight capacity for my large toddler, and all of the comforts, stability, and ease of break-down Graco is know for. I am a tall mother, and to find a stroller (much less a double) that will save my back on long walks can be troublesome. This stroller is perfect. Easy to put together as well.

Thank you very much, I will purchase from your company again and tell all of my friends. It was a wonderful experience.

Michele S.

3-6-2008

I just wanted to let you know that your website is very good.

I was searching the internet for a store to purchase the SafeGuard booster seat and my search turned up at least 6 online stores which offered the product at the same price and shipping rate.

All things being equal, I looked at the top 4 stores on my search list and found that your website was the most user friendly. I liked the fact that the product page was the most informative, with plenty of photos,detailed information and buyer feedback.The purchasing process was also simple and efficient. I decided to purchase this product from your store based on your website. It seems to me that the website designer has spent a lot of time shopping online, like me. Kudos!

I will check your online store for any future purchases.

Sincerely, Cathy P.

2-29-2008

THANKS for the GREAT service! The car seat came TODAY!

Margaret B.

2-28-2008

Jamie,
Thank you for your quick response. After I sent my original e-mail, I called your company just to be timely about things and Jeannine told me pretty much what you did - that my order was already on it's way. And that's fine. Your quickness in processing and shipping the order is great, I probably shouldn't have been so excited and quick about ordering until I had talked to my husband again. Oh well. It is what it is. But thank you guys for the great customer service & order processing!
I appreciate it!

Anonymous

2-22-2008

This is my third purchase of a carseat in a short time, I love how your site is set up, the reviews so I can make an informed decision when I buy something so expensive. Your free shipping cannot be beat as well as how fast it is!! this is what has kept us coming back again and again...as well as referring friends. thank you!!!

Katrina W.

2-21-2008

Tip Top Turtle,

Thank you for sending out an order placement verification and shipment email. Great communication between customer and your business. Your courteous and knowledgeable staff made your site very easy to order from. Also, I loved the colors of your website. It was easy to maneuver through and look at all the products that you carry. I plan on revisiting TTT again.

Thanks,
Jamie L.

11-27-2007

I just wanted to pass along my thanks and compliments on multiple truly exceptional experiences I've had with your company. I've purchased a MacPac Possum and two travel bags for our Britax Car seats. Each time, I've been greeted by friendly and better yet knowledgeable and engaging sales staff. When purchasing the Possum, I used your online chat option and again received thorough insights and happy answers.

I think my experiences are a testament to a well run company and I'm happy to be buying from you especially because you're local.

I've done my best to inform all of my friends and family (including various parenting groups) of my satisfaction with your service and all of your stores under the tiptoeturtle family.
Have a good new year!
Thanks,
Josh D.