Casey and His Friends


Sorry! An error has occured. We're sorry. An error has occurred when attempting to process your request. Please go back and try your request again, try searching for a product, or follow a navigation link, or use the Site map.

Customer Service Report Card

We post our customer contact response information so that you can see exactly how we are doing. We calculate these measurements weekly so you can judge us by how quickly we respond to you! Updated on November 10th, 2008

91.4%

Call! Have a question? Need some advice? Get help and honest opinions from real people. We're proud to say that 91.4% of our telephone calls are answered in under 30 seconds!

3h 2m

Email! We return emails in an average of 3 hours, 2 minutes! Plus, we don't use a fancy computer program that tries to answer your question from key words in the message. Our Shopping Assistants handle each of your emails personally.

7 seconds

Live Chat! It's like chatting with a friend over instant messenger. Again, the same experts that answer the phones and emails are ready to help you right over your computer. The average wait time to begin a Live Chat is 7 seconds!

Casey and His Friends

Shop with confidence

More ways to shop

Customer service

TipToeTurtle.com

Customer Service Report Card